Contact Center as a Service

We are the first and only to bring Avaya Aura® Enterprise Solutions from the Cloud. Complete with all it's rich features, flexible, secure and reliable.
Winner of the Avaya #1 Innovations Award.

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Main Features

Avaya Aura® Call Center Elite. The Most Widely Used Contact Center Solution in the World is now available from the cloud.

Avaya Agent Elite

Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers. Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.

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Avaya one-X® Agent

For your agents, seamlessly blend voice and video in a single Avaya one-X® Agent interface. Provide your agents with important contextual customer details and data and eliminate time-consuming look-up, helping to ensure the best possible customer experience.

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CMS Reporting

Historical and real-time reporting from Call Management System helps managers, supervisors, and agents to better understand how customers are being served, analyze customer trends, establish performance benchmarks, and plan campaigns that align with your KPI's and business goals.

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More powerful than you think

Improve your Agent Experience. Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents. Avaya one-X Agent gives contact center users the tools they need to be more productive, whether they're working in a headquarters location, a branch- or home office.

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Avaya Call Management System

Avaya Call Management System (CMS) is an integrated analysis and reporting solution to help you keep in touch of with virtually everything that’s going on in your contact center — whether you want to evaluate the performance of one agent, a group of agents, a single contact center, or multiple locations around the world.

Avaya CMS provides robust real-time monitoring and historical reporting, including custom reporting, task scheduling, exception notification, threshold warning, and long term ACD data storage.

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Rich Features

Enable your business to handle customer interactions more efficiently by helping to ensure that the right resources are readily available. With a single pool of agents, regardless of location, assisting your customers and prospects through their preferred contact channel, you are equipped to deliver the right customer experience every time.

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Simple Pricing, No Surprises

Our awarded CCaaS license model is attentively tiered for the Corporate Market, delivering an excelling OPEX advantage with unique long-term ROI benefits.

Avaya Agent Elite

15,-/mo

Avaya Aura® Call Center Elite helps your agents handle calls more effectively and boosts your call center’s overall level of productivity.

  • 1 X Avaya Agent Elite
  • Automatic Call Distribution *
  • Up to 99 Skill-Levels per Agent
  • 7 / 24 Support
  • Avaya Business Advocate
  • Virtual & Priority Routing
  • Expert Agent Selection
  • Maximum Occupancy
  • Call Vectoring
  • After Call Work / Reason Codes

*Automatic Call Distribution features Enhanced Skill-Based Routing, Maximum Occupancy, Priority Routing and Call Vectoring.

Avaya one-X® Agent

10,-/mo

Avaya one-X® Agent is an integrated telephony softphone solution for agents in contact centers. It provides seamless connectivity to at-home agents, remote agents, out-sourced agents and inhouse contact center agents.

  • 1 X Avaya one-X® Agent
  • Desktop Integration *
  • VU Statistics FREE
  • 7 / 24 Support
  • Contextual Customer Detail Pop-Ups
  • Featuring Instant Messaging and Presence
  • Integrated Conferencing / Video
  • API support for screen-pops

*Avaya one-X® Agent integrates with Microsoft® Outlook and Internet Explorer for CTI and Click/Swipe-To-Dial.

Avaya CMS Reporting

4,50/mo

Avaya Call Management System (CMS) is an integrated analysis and reporting solution to help you keep in touch with virtually everything that’s going on in your contact center.

  • 1 X Avaya CMS Agent *
  • Real-Time Agent Skill Management
  • 200 X Preformatted Reports FREE
  • Report Designer for custom reports
  • 7 / 24 Support
  • Real-Time Queue-Status Indications
  • Real-Time Drag and Drop Supervision
  • Real-Time SLA & KPI Monitoring

*Price per Avaya CMS Supervisor and/or Avaya CMS Wallboard is € 17/mo.

What You Get

Avaya Aura® Call Center Elite. The Most Widely Used Contact Center Solution in the World.

Optimize Efficiency

Avaya CMS gives you the power to monitor and analyze virtually everything that’s happening in your contact center. Identify areas where you can increase productivity and reduce costs.

Real-time management

Match your personnel resources and skills to call volumes and caller needs. Take fast, effective action to improve the overall efficiency of your contact center operations.

Flexible & scalable

Our awarded CCaaS license model is attentively tiered for the Corporate Market. You only pay for what you currently use. Feel free to increase of decrease your number of licenses on a monthly basis.

Proven technology

Avaya Aura® Call Center takes full advantage of Avaya's recognized strength in voice heritage, application development, global services and leadership position in the global market.

Anytime, anywhere

Avaya Aura® Call Center is virtually deployable and manageable using a single site or across an enterprise. Agents are connected at-home, remote or on the road. Supervisors can virtually monitor everything on any device, anytime and anywhere.

Integrated Reporting

Avaya CMS Reporting contains rich and flexible applications that leverage your investments in other productivity initiatives. Integrate long term ACD data storage with mainframe-based documents such as sales and marketing reports.

Customer Testimonials

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