We are the first and only to bring Avaya Aura® Enterprise Solutions from the Cloud. Complete with all it's rich features, flexible, secure and reliable.
Winner of the Avaya #1 Innovations Award.
Avaya Aura® Call Center Elite. The Most Widely Used Contact Center Solution in the World is now available from the cloud.
Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers. Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.Read More
For your agents, seamlessly blend voice and video in a single Avaya one-X® Agent interface. Provide your agents with important contextual customer details and data and eliminate time-consuming look-up, helping to ensure the best possible customer experience.Read More
Historical and real-time reporting from Call Management System helps managers, supervisors, and agents to better understand how customers are being served, analyze customer trends, establish performance benchmarks, and plan campaigns that align with your KPI's and business goals.Read More
Improve your Agent Experience. Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents. Avaya one-X Agent gives contact center users the tools they need to be more productive, whether they're working in a headquarters location, a branch- or home office.
Avaya Call Management System (CMS) is an integrated analysis and reporting solution to help you keep in touch of with virtually everything that’s going on in your contact center — whether you want to evaluate the performance of one agent, a group of agents, a single contact center, or multiple locations around the world.
Avaya CMS provides robust real-time monitoring and historical reporting, including custom reporting, task scheduling, exception notification, threshold warning, and long term ACD data storage.Get More Info
Enable your business to handle customer interactions more efficiently by helping to ensure that the right resources are readily available. With a single pool of agents, regardless of location, assisting your customers and prospects through their preferred contact channel, you are equipped to deliver the right customer experience every time.View In Action
Our awarded CCaaS license model is attentively tiered for the Corporate Market, delivering an excelling OPEX advantage with unique long-term ROI benefits.
Avaya Agent Elite
Avaya Aura® Call Center Elite helps your agents handle calls more effectively and boosts your call center’s overall level of productivity.
*Automatic Call Distribution features Enhanced Skill-Based Routing, Maximum Occupancy, Priority Routing and Call Vectoring.
Avaya one-X® Agent
Avaya one-X® Agent is an integrated telephony softphone solution for agents in contact centers. It provides seamless connectivity to at-home agents, remote agents, out-sourced agents and inhouse contact center agents.
*Avaya one-X® Agent integrates with Microsoft® Outlook and Internet Explorer for CTI and Click/Swipe-To-Dial.
Avaya CMS Reporting
Avaya Call Management System (CMS) is an integrated analysis and reporting solution to help you keep in touch with virtually everything that’s going on in your contact center.
*Price per Avaya CMS Supervisor and/or Avaya CMS Wallboard is € 17/mo.
Avaya Aura® Call Center Elite. The Most Widely Used Contact Center Solution in the World.
Avaya CMS gives you the power to monitor and analyze virtually everything that’s happening in your contact center. Identify areas where you can increase productivity and reduce costs.
Match your personnel resources and skills to call volumes and caller needs. Take fast, effective action to improve the overall efficiency of your contact center operations.
Our awarded CCaaS license model is attentively tiered for the Corporate Market. You only pay for what you currently use. Feel free to increase of decrease your number of licenses on a monthly basis.
Avaya Aura® Call Center takes full advantage of Avaya's recognized strength in voice heritage, application development, global services and leadership position in the global market.
Avaya Aura® Call Center is virtually deployable and manageable using a single site or across an enterprise. Agents are connected at-home, remote or on the road. Supervisors can virtually monitor everything on any device, anytime and anywhere.
Avaya CMS Reporting contains rich and flexible applications that leverage your investments in other productivity initiatives. Integrate long term ACD data storage with mainframe-based documents such as sales and marketing reports.
By switching to Dia Telecom we save on our telephony expenses, returning the upfront investment within one year. We are now far more flexible and continue to take advantage of the latest developments.
Manon Vanderkaa Director - Unie KBO
Introducing Unified Communications from Dia Telecom truly made the difference for our employees. It also proved to be easy to manage and rich in functionality. With UCaaS we only pay for what we use.
Jan Maarten Koelewijn MKB Advisor Insurances - Poundwise Holding BV
Thanks to the unique flexibility of CCaaS we're able to make a fresh start with our OAD Bus business unit. The switch to the cloud went quick and smooth, enabling us to focus on our location move.
Frans Willem Schuitemaker Director - OAD Bus BV