Voice Response as a Service

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Customer Self Service

Organisations today need ways to simplify Sales and Customer Outreach via their Customer's preferred channels. It is imperative that they do this costs effective.

Self Service Apps engage customers on their own terms and keep them extremely satisfied.

Services

Self-Services Apps reduce costs and increase the accessibility of your organisation.

  • Registering Flights and Hotel Room bookings
  • Passing on Meter Readings for Electricity, Gas etc.
  • Processing of Relocations and Holidays
  • Retrieval of Credit Balances
  • Transferring EU Translation Requests

Amazing Apps

Every customer interaction holds the promise of making a positive impression. You can tip the balance in your favor by engaging with your customers when and where they want on the devices of their choice.

Call Routing Apps

When you have hundreds, thousands, or even millions of customer interactions, Call Routing Apps enable you to unify and orchestrate every action—and personalize it for each customer.

Survey Apps

Customer satisfaction is essential to the survival of your business. How do we find out whether our customers are satisfied? The best way to find out is to ask them when it's top-of-mind.

Self Service Apps

Self Service Apps engage customers on their own terms and keep them extremely satisfied. Discover how Apps can help you automate a powerful, cost effective customer experience.

Call Queuing Apps

Show customers that you value their time and understand their preferences with personalized wait treatments and messages based on their interest, account status or business value.

Voice Broadcast Apps

Using a Voice Broadcast you can call thousands of people on their phone, playback a pre-recorded message with question(s) and collect their response via their phone keypad.

Tailored Voice Apps

Profit from our quick and cost effective deployment using modular VoiceXML and CCXML applications including 24/7 professional support and reatime web-based management.

Engagement with a Personal Touch

Show customers that you value their time and understand their preferences with personalized wait treatments and messages based on their interest, account status or business value.

Voice Response Apps enable you to deploy the right resources, processes, and information allowing you to deliver a customer experience that is unique, customized, and enduring.

Focusing on awareness of all relevant context for specific customers at any time and connecting all interactions together regardless of media into a seamless, persistent conversation.

You can engage with customers via mobile, voice, video, email, or SMS text, plus design and manage all the different interactions from a single platform.

Customer Survey

Customer satisfaction is essential to the survival of your business. How do we find out whether your customers are satisfied? The best way to find out is to ask them.

Survey Apps are best practice to collect immediate reactions and gain top-of-mind customer feedback.

Services

Our Phone Survey Apps are conducted using different methods:

  • After Call Survey
  • Survey On Invitation
  • On Demand Survey
  • Hybrid Survey

Powerful Routing Apps

When you have hundreds, thousands, or even millions of customer interactions, Call Routing Apps enable you to unify and orchestrate every action—and personalize it for each customer.

  • Zip/Area Code Routing

    Ask your caller's zip code or resolve the caller area code to route the call to the appropriate branch office or retail store. Manage destinations in realtime, anywhere and anytime.

  • Time/Date Routing

    Typically used to playback a pre-recorded message outside opening hours, leave a recorded voicemail message or route calls to agents operating in a different time zone.

  • Interactive Call Routing

    Call routing based on the realtime response of web services. Typically used to validate the caller's keypad response, or transfer calls to agents based on transaction failure.

  • Menu Choice Routing

    Ask your callers with whom or which department they would like to talk. The callers choice is either captured voice-driven - using speech recognition, or phone keypad-driven.

  • Calamities Routing

    Automatic, predefined or on-demand intervention to activate an alternative inbound call routing during calamities, understaffing and other emergency situations.

  • Prank Caller Blockage

    Dynamically manage your blacklist to block your unwanted, annoying or even scary prank callers. By simply pressing a button during the call, the caller ID is automatically added to the blacklist.

Voice Broadcast

Ever wonder how you can inform thousands of people at the same time?

Voice broadcasting is a mass communication technique that broadcasts telephone messages to thousands of call recipients at once.

Our Voice broadcast systems manage a database of phone lists as well as digitally recorded phone messages. Personalized information can be included through the integration of text-to-speech software.

Services

Voice Broadcast Apps make collaboration much easier.

  • Reach thousands of recipients at once
  • Both commercial and community Apps
  • Emergency notification system
  • Deliver text-to-speech messages
  • Personalized information included
  • Intelligent answering-machine detection
  • Both keypad and voice response registration

What You Get

Voice Response as a Service, done right. Easy to manage, rich in functionality, affordable and ready for you today!

24x7 TMS web-portal

Our TMS web-portal provides you access to monitoring cockpit, realtime statistics and call-flow management at anytime, anywhere using any device.

Monitoring cockpit

Realtime monitoring of agent occupancy, call-flow scripts and event response in realtime. Set thresholds, alerts and alarms to keep you in control.

Realtime Statistics

Create, view, schedule or export realtime and historical call- or event reports. Extensive reporting and time analysis insightfully displayed in charts.

Call-flow Management

Manage you incoming call-flow behaviour in realtime, change destinations, manage prank caller blacklists, schedule openinghours, holidays and emergency overflow events.

Upload Announcements

Change your announcements on the fly. Upload new recorded MP3- or WAV files or change text-files for text-to-speech announcements.

Download CDR reports

Near realtime access to extensive Call Detail Records (CDR). Schedule daily, weekly or monthly reports to be sent through FTP or email-attachment.

Customer Testimonials

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